Get in Touch With Us
Got a question about a bonus offer, spotted something that needs updating, or want to suggest a casino for us to look at? This page covers how to reach the ruchy.ca team and what you can expect once you do.
How to Reach Us
Email is the best way to get in touch. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the job of a real answer.
Adding a short line about what your message concerns helps us route it to the right person and reply faster. For example, "bonus terms question" or "correction on a review" tells us straight away what you need.
What You Can Get in Touch About
- Questions about our reviews — If anything in our coverage of Canadian online casinos, their bonuses, or how we've ranked them is unclear, ask us directly.
- Corrections — Casino offers, wagering requirements and payment options change often. If you spot something that looks out of date, let us know and we'll check it.
- Site suggestions — If there's a casino brand you think we should be looking at, or a topic — such as payment methods or mobile play — you'd like covered in more depth, tell us.
- Partnership enquiries — If you represent a casino operator or an affiliate partner and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we'll point you towards resources that can help.
What Happens After You Write to Us
Every message is read by a real person on our team, not filtered through a bot. We aim to respond within a couple of working days, though this can stretch slightly during busier periods — we'll still get back to you.
If your enquiry touches on something specific to one of the operators we cover, we may need a little extra time to check details before replying, particularly around bonus terms or payment timings, which operators can update without much notice.
A Note on How We Cover Casinos
Our rankings and offer details are reviewed against publicly available information from each operator, and we update pages when we're made aware of a change. We're upfront that some of the casinos featured on this site pay us a commission when readers sign up through our links — this arrangement never decides how a brand is ranked or reviewed. If you notice a discrepancy between what we've published and what an operator actually offers, that's exactly the kind of thing we want to hear about.
If you're looking for options outside the standard licensed Canadian market, you may also want to see our page on Best Non GamStop Casinos 2026, which covers a different type of site to the ones ranked here.
Before You Write In
A few quick checks can sometimes save you a round trip:
- If your question is about a specific bonus, check the terms listed beside that offer on our site first — details like minimum deposit, wagering requirements and expiry dates are usually noted there.
- If you're having trouble with an account, deposit or withdrawal at a particular casino, that issue is best raised with the casino's own support team, since we don't have access to individual player accounts.
- If your message concerns responsible gambling, let us know so we can point you towards the right support options as quickly as possible.
Whatever the reason for reaching out, thank you for taking the time. Reader feedback is a genuine part of how we keep our coverage of Canadian online casinos accurate and useful, and we look forward to hearing from you.